path: root/devel/otrs/pkg-descr

OTRS is an Open source Ticket Request System (also well known as trouble
ticket system) with many features to manage customer telephone calls and
e-mails.  The system is built to allow your support, sales, pre-sales,
billing, internal IT, helpdesk, etc. department to react quickly to
inbound inquiries.

WWW: http://www.otrs.com/en/